HSMAI Educational Event : The Power of Forced Disruption
- September 18, 2025 3:00 pm - 6:00 pm
HSMAI Ontario presents: The Power of Forced Disruption: Reinventing Guest Experience, Revenue Strategy, and Leadership
Join us for an exciting event filled with an interactive keynote, engaging conversations, and peer to peer networking at the Hilton Toronto. Connect with industry professionals, gain valuable knowledge, and expand your network.
In today’s hospitality landscape, one truth remains: uncomfortable is the new comfortable. Hoteliers are navigating an era where continuous reinvention is no longer optional; it's essential. Forced disruption challenges us to move beyond business-as-usual thinking and unlock new possibilities for growth.
Join Whitney Mulaj of Guestbook as she shares how hoteliers can harness disruption to:
- Elevate the guest and team member experience through innovative thinking.
- Identify and activate underutilized revenue streams.
- Empower teams to think like owners and lead with accountability.
Invest in personal growth through upskilling and strategic networking. Whether you’re focused on sales, marketing, or revenue management, you’ll walk away with practical tools to apply disruptive thinking to your business strategy and career development. The future belongs to hoteliers who dare to be disruptive; are you ready to step in?
Registration is OPEN!